Questions about an order, a product or a return? Email us, or use the form below. A person reads every message — no ticket numbers, no canned replies.
1. Email
We reply within 2 business days, Monday to Friday. If your message needs the carrier or a supplier to answer, we will tell you how long it is taking rather than leave you guessing.
2. Before you write
- About an order — include the order number from your confirmation email. It starts with a # and saves us a round trip.
- About a return or exchange — the Returns Policy tells you exactly what we need. Most cases are settled in one reply.
- About delivery time or cost — the Shipping Policy has both, including how long tracking takes to show its first scan.
- About compatibility — tell us your board model and we will tell you whether a set fits.
3. Send a message
Fill this in and it lands in the same inbox as the address above.