These terms cover your use of this site and anything you buy from us. They are written to be read, not to hide things. If something here is unclear, email hello@deskacorn.com and we will explain it.
1. Who we are
Desk Acorn is an independent online store selling keycaps and desk accessories. “We” and “us” mean Desk Acorn. “You” means the person visiting this site or placing an order.
2. These terms
By using this site or placing an order you agree to these terms. If you do not agree, please do not order. Our Privacy Policy, Shipping Policy and Returns Policy form part of these terms.
3. Orders and acceptance
- An order is an offer to buy. It is accepted when we email you to confirm the order, not at the moment you click “Place order”.
- We may decline or cancel an order if the item is out of stock, if the price or description was clearly wrong, or if we suspect fraud. If we do, we refund you in full and tell you why.
- We use exactly the email address and shipping address you enter at checkout, so please check them.
4. Prices and payment
- Prices are in US dollars. The total, including shipping, is shown at checkout before you pay.
- We may change prices at any time, but not after your order is confirmed.
- Payment is taken at checkout by our payment provider. We never receive or store your full card number.
- If a payment is reversed or disputed after the goods have shipped, we may ask the carrier to return the parcel.
5. Shipping and delivery
Costs, delivery times and what happens if a parcel goes missing are set out in our Shipping Policy. Delivery estimates are estimates, not guarantees — carriers occasionally run late, and customs can hold a parcel for inspection.
6. Returns and refunds
Everything about returning an item, refunds and refused parcels is in our Returns Policy. Nothing in these terms reduces the rights you have under the consumer law of your own country.
7. Product information
- We describe every set as accurately as we can. Photos show the actual product, but screens and lighting vary, so the shade you see may differ slightly from the parcel.
- Keycaps made from natural or hand-finished materials can vary a little in colour and surface between sets. That is part of the material, not a defect.
- Compatibility depends on your board. Check the listing for stem type and profile before ordering. If you are unsure, email us your board model and we will tell you straight.
8. Your account
If you create an account, keep your password to yourself and tell us if you think someone else has used it. You are responsible for orders placed through your account.
9. Intellectual property
The text, photographs, layout and product images on this site belong to us or are used with permission. You are welcome to share links and screenshots for personal, non-commercial use. Please do not copy our photographs or product copy for another store.
10. Acceptable use
Do not attempt to break into the site, scrape it at volume, place fraudulent orders, or use it in any way that breaks the law. We may block access if you do.
11. Third-party services
We rely on other companies to run the store — hosting, payments, email and delivery. Their own terms apply to the part of the service they provide. Links to other websites are there for convenience, not as an endorsement.
12. Our liability
- We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable.
- We do not exclude or limit our liability where the law does not allow it — for example, for death or personal injury caused by our negligence, or for fraud.
- We are not liable for delays caused by events outside our control, such as carrier strikes, customs action or extreme weather, though we will tell you and help where we can.
- If goods are faulty, your remedy is repair, replacement or refund, as set out in our Returns Policy and in your local consumer law.
13. Changes to these terms
We may update these terms when the store changes. The version in force is the one published here at the time you place your order. If a change materially affects an order you have already placed, we will email you.
14. Contact
Questions about these terms: hello@deskacorn.com. We reply within 2 business days.