1. The short version
- 14 days to return an unopened set, counted from delivery.
- Fitted or used caps cannot be returned. Once a set has been pressed onto a board it cannot be sold again.
- Damaged, wrong or missing? Tell us within 7 days and we replace it free — you keep the original.
- Colour shade, key feel and typing sound are personal taste, not a defect.
- Every case starts with an email to hello@deskacorn.com.
2. The 14 days
You have 14 days from the delivery date shown on your tracking. The day the parcel is scanned as delivered is day one — not the day you opened the box.
The set has to come back the way it arrived: unopened, in the original tray, inside its box. Please do not fit the caps to see how they feel. Open the tray, look at them, take your photos — and if you are still unsure after that, ask us before mounting anything. We would rather answer a question now than refuse a return later.
3. Damaged, wrong or missing — tell us within 7 days
Report it within 7 days of delivery. Send the order number and a photo, or a short video if the parcel arrived crushed. That is all we need to approve it.
We send a replacement at our cost and you do not have to return the original — keep it, or pass it on to someone who will use it. If the item is out of stock you choose: wait for the restock, take a refund, or swap it for something else of the same value.
Seven days is the window in which we can still claim against the carrier for a parcel damaged in transit. If you only notice something after that, write to us anyway and we will look at what we can do. We would rather fix a real problem than refuse one on a date.
4. Returning an unopened set
This one does need the goods back. Email us first and we will reply with the return address and what the parcel needs.
- Return postage is paid by you.
- We refund the item price. The original shipping charge is not refunded.
- Use a tracked service and email us the tracking number. We cannot refund a parcel that goes missing on its way back.
If the return postage turns out to cost more than the set is worth, tell us before you ship it. We would rather agree a partial refund and let you keep the set than have you spend more on postage than the set cost.
5. What we cannot take back
- Keycaps that have been fitted to a board, even for a few minutes. Pressed caps leave marks on the stems and cannot be sold as new.
- Sets returned without the original tray, or with keys missing.
- Damage that happened after delivery.
- Anything sent back after the 14 days without agreeing it with us first.
- A dislike of the colour shade, the key feel or the typing sound. These are preferences, not faults — every photo on this site is of the actual set, and each product page states the profile and the material so you know what is arriving.
If a return arrives in one of these states we will email you with two options: we post it back to you at your cost, or we refund part of the price and you keep it.
6. How to start a return
- Email hello@deskacorn.com with your order number and what went wrong. Add a photo if something arrived damaged or incorrect.
- We reply within 2 business days with the return address and instructions, or with a replacement confirmation.
- For a return, post it back tracked and email us the tracking number.
- When it arrives and checks out, we refund you within 3 business days.
7. Refunds
Refunds go back to the method you paid with, for the item price only. Original shipping is not refunded unless the item arrived damaged or incorrect, or we sent the wrong thing.
We process the refund within 3 business days of approving it. Your bank or card issuer then takes another 5–10 business days to show it on your statement. If it has not appeared after 10 business days, email us and we will send you the refund reference.
8. Refused parcels
Please do not refuse a parcel at the door. If you no longer want it, email us and we will sort it out properly.
A refused parcel is refunded minus the return postage the carrier charges us. That is the cost of bringing the parcel back, not the shipping fee you paid at checkout, and it is usually higher than the shipping you paid.
9. Cancellations
Email us before the parcel is booked and we will cancel and refund in full, shipping included. Once it is on its way, the return process above applies instead.
10. Contact
Anything unclear, or a case that does not fit the boxes above: hello@deskacorn.com. A person reads it, and we reply within 2 business days.