1. Where we ship
We currently ship to the United States, all 50 states. More countries are coming — email hello@deskacorn.com if you would like a note when yours opens.
2. What it costs
- $9.95 flat rate on orders under $69.
- Free on orders of $69 or more.
The $69 is measured on your cart after any discount code is applied, so a code can drop you back below the free threshold. The exact charge is shown at checkout before you pay — there are no handling fees or surprises added afterwards.
3. How long it takes
We confirm and pack your order within 2 days. Delivery then takes 10–15 days.
Two caveats. Orders placed on a Friday evening are packed on Monday. And during major sales periods or public holidays, add a few days — we will say so on the site when it applies.
4. Tracking
Every parcel ships with tracking, door to door. As soon as it is booked we email you the number and a link. Tracking can take 24–48 hours to show its first scan — that is normal, the parcel is already moving.
5. Customs and duties
Your parcel is cleared for you as part of the shipping service. We do not expect anything to be charged on delivery.
If a carrier ever does ask you to pay a fee before handing the parcel over, do not pay it — email us first with a photo of the notice and we will deal with the carrier directly.
6. Your address
Please check the address at checkout. We can change it any time before the parcel is booked; after that, the carrier has it and we can no longer edit it.
If a parcel comes back to us because the address was wrong or incomplete, we will refund the item price minus the return postage we are charged. That is the cost of bringing the parcel back, not the shipping fee you paid at checkout.
7. If it does not arrive
If 20 days have passed since your confirmation email and the tracking has not moved, email us with your order number. We will open a trace with the carrier and then, at your choice, reship the order or refund it in full.
Please do not refuse the parcel at the door. A refused parcel costs more to bring back than it does to deliver, and we can only refund it minus that return postage.
8. Packaging
Parcels ship in plain protective packaging. Nothing on the outside shows what is inside or what you paid for it.
9. Contact
Questions about an order, a delivery or a country we do not cover yet: hello@deskacorn.com. We reply within 2 business days.